Terms of Service
Last Updated: April 2026
1. Acceptance of Terms
By accessing and utilizing the services provided by Opstak Technologies ("Opstak", "We", "Us"), including our cloud infrastructure deployment, CI/CD automation, monitoring services, and dedicated engineering management, you agree to be bound by these Terms of Service. If you do not agree to these terms, you may not utilize our platform.
2. Description of Services
Opstak is a DevOps and Infrastructure architecture agency. We provide technical consulting, server provisioning, code-pipeline optimization, and managed IT services. We do not provide software development for your core business application logic unless explicitly stated within a dedicated Enterprise Statement of Work (SOW).
3. Client Obligations & Access
To properly deliver our services, you agree to provide Opstak with necessary access to your code repositories (e.g., GitHub, GitLab), cloud hosting environments (e.g., AWS, GCP), and third-party tools. You understand that restricting our access may result in our inability to deliver optimal deployment speeds or resolve critical infrastructure downtime.
You guarantee that you have the legal right to grant us access to these tools and that your software does not inherently violate intellectual property rights or international compliance laws.
4. Intellectual Property
Opstak retains all right, title, and interest in and to our proprietary infrastructure scripts, Terraform modules, and CI/CD yaml templates deployed during the course of our service. Upon payment of all outstanding invoices, you are granted a non-exclusive, perpetual license to use these scripts within your own environment.
The core business codebase and application logic of the client remain entirely the intellectual property of the client.
5. Service Level Agreements (SLAs)
For clients on Enterprise managed monitoring tiers, SLAs dictating guaranteed uptime, response times, and MTTR (Mean Time to Resolution) will be securely drafted in an appendix to your active service contract. Standard tier advisory services do not carry guaranteed up-time SLAs for the client's final application unless monitored directly under our Premium tiers.
6. Limitation of Liability
While we implement rigorous backup protocols and disaster recovery mechanisms, Opstak Technologies shall not be held liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill incurred as a direct result of cloud provider outages or external malicious zero-day cyber attacks.
7. Modifications to the Terms
We reserve the right to modify these Terms at any given interval. Major changes that impact your rights regarding active infrastructure will be communicated directly to all active clients via their registered administrative emails at least 30 days before taking active effect.
Legal Contact
If you have any questions regarding these Terms, please contact our administrative team:
Email: info@opstak.com.ng
Phone: +234 813 128 1892